She was nice, but we couldn't seem to fix Create a World. They helped me as best i could, one of the game advisors even gave me a coupon to use on Origin (as if i'd ever use it though.) for my time, helped me reinstall the Base Game and helped me change a few other settings from her end. I kept getting the 'The Sims 3 Create a World - Beta has crashed! Exception.' I don't remember all of the text, but i got the error and i immediately contacted EA Customer service.
Long story short, i can no longer seem to play the Sims 3 without logging into Origin first and to top it all off - CREATE A WORLD KEPT CRASHING UPON LAUNCH. I bought Showtime yesterday at a local Target and since my disk drive doesn't work as well as it used to, i had to install it through Origin.